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SupportFruit Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Professional Services, Managed Services

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Description of SupportFruit

SupportFruit is a team of dedicated customer service agents for live chat, email, and phone support as well as reputation management.

Reviews

Global ratings 5
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Type of review

Revainrating 5 out of 5

Great customer Service from an awesome team

Their services are very professional and they have great knowledge of their products. They are always there to help you with any issues or questions that you may have. I haven't really found anything bad about Supportfruit. It's been easy to use and they have been very helpful in answering my questions. If I had any problems, I could easily contact them through live chat and they would be able to assist me right away. I highly recommend this service! The only thing I don't like is that…

Pros
  • Great customer satisfaction
  • Quick response times
  • Helpful/friendly staffHelpfulness rating = 5 /5Reviewer has 11 years experience using eCRM software
Cons
  • There are nuances

Revainrating 4 out of 5

Very user friendly, efficient tool for managing business relationship

I like that it's very easy to use from both sides (customer AND admin), you can see everything in one place - so there are no doubts about what needs attention! The system has been upgraded several times over years now but they haven't managed to fix all problems yet or even most important ones at least not completely. We're using this software since 2013 until today with many clients around Europe & US marketplaces. It helps us manage our client relationships really effectively and we've never

Pros
  • Everything is organized, fast response time for support tickets etc..and good customer service team too :)
Cons
  • Sometimes unneccessary delays when submitting new issues/tickets

Revainrating 4 out of 5

Great customer service paired by great products

I like that they're always there to answer questions or help with tech issues you may have had at any time during your purchase process! They really do care about their customers' experience so we can trust them when it comes down tot he nitty gritty details (which are important!). There aren't too many cons but i wish sometimes things were better organized in terms if where my emails go after sending from one department vs another - this would be helpful since some departments take longer than

Pros
  • Their customer service is top notch, especially for new businesses looking just starting off; )
Cons
  • Not sure as much info regarding sales processes / procedures

Revainrating 5 out of 5

A great collaboration tool for businesses and individuals

The most helpful thing about this software was that I could create teams to deal with different customers at once without having multiple accounts or users in one account! It's very easy-to use but sometimes it can be hard when you are working from home because your coworkers might not know how an application works exactly (like creating new groups). But if they have used other applications like Zoom before then its pretty simple compared so their knowledge helps me get things done faster than…

Pros
  • How much easier is using SFU instead for Skype
  • More features available
Cons
  • Some problems

Revainrating 5 out of 5

Affordable, Reliable & Quality IT Support Services

I like that they have different levels to choose from with their packages so you can find something perfect fit your needs at an affordable cost! The only thing i dislike about them was when we had issues it took forever before our rep would respond which caused us problems in getting things fixed or solved properly because he/she did not answer right away (which could be days). They are very helpful but slow sometimes if there's too much work going through all reps together - especially during

Pros
  • It is easy, quick & efficient for handling customer support inquiries as well having lots of agents available 24 7 ready anytime anywhere whenever needed no matter whether holidays such Thanksgiving Day Holidays Christmas Eve Days New Year’s Eves weekends.etc..even Sundays!!! And also being able help resolve whatever concerns may arise quickly due mostly thanks to fast response times.They offer great service quality both reliable enough
Cons
  • Minor Issues