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Predictly CX Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Analytics, Analytics Platforms

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Description of Predictly CX

Predictly is a Cognitive Computing company that provides business with Strategic Customer Experience Research and insights. Our software helps you improve customer brand experience, deepen your customer relationships, build better products, sell profitably to your customers.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Predictive Marketing - Helping us be more personal and targeted

The ability for us as marketers at our organization (a healthcare system) was able figure out where we could be improving in front of an audience or prospect by using data from their past interactions within social media platforms like Twitter & Facebook - this allowed me personally more insight into what I needed/should work towards when communicating via those channels again! There's nothing specifically dislike about predictively cx but it does not offer any additional features over…

Pros
  • Ability To Understand How Customers Interact Online
  • Easily Integrate Social Data Into Your CRM System, Lead Management Platform And Other Systems You Use Everyday For Salesforce.
  • Free Trial
  • No Cost Included With Pricing Plans :)
  • Integration with Marketo Makes Campaign Setup Very EasyTo Manage All Things Connected At Once
Cons
  • So-so

Revainrating 4 out of 5

Predictly CX - Easy-to Use Customer Feedback Tool

I love how easy it is for team members to collaborate in real time without having to be physically together. The platform has an excellent analytics and reporting tools which allows us to see not only what our customers are saying but also their intent and motivation behind their feedback. It can get overwhelming when there are so many new updates being released. However, I do appreciate the constant communication from the support team (they are very helpful!). I highly recommend if you're…

Pros
  • I love how easy it is for team members to collaborate in real time without having to be physically together
Cons
  • I would like to help my colleagues by allowing them to understand how to best interact with customers

Revainrating 5 out of 5

Very intuitive, fast implementation with minimal setup

The easy UI makes it super user friendly for any new users or non techie people like me as well! It takes time getting used too but its worth since my team has been able implement all of our predictive models in just minutes rather than hours/days we had previously using other tools (like SAS). Not much yet - there are some minor bugs heren'there they need fixing though nothing major so far which I'm liking about this platform compared t0 others out their i have worked witheach day 1 without…

Pros
  • Easy interface
  • Very intuitive, no training required at first.
  • Great support staff that is always available if you ever run into problems with your system etc.No cost associated until $15k per month spend minimum needed then additional costs apply depending upon amount spent monthly..which seems fair considering features offered
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Great option if want quick-and simple analytics

I liked how fast it was for me as an analyst to create my own models and predictive reports on our data set. It's easy to get started using this platform! The interface can be somewhat clunky at times (especially in mobile). There are many different ways of creating predictions but sometimes they're not very intuitive or straightforward. If you are looking for something where you don't have to spend hours learning new tools then Predictive Analytics might be right up your alley. We were able to

Pros
  • Ability build model quickly without too much background knowledge.
  • Can upload Excel files easily into software
  • Good customer support team great response time if questions arise during implementation process
Cons
  • It is hard to say