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Act-isure Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Vertical Industry, Financial Services

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Description of Act-isure

Act-isure is a medical and protection insurance system supporting products, policy, enrollment & billing, and claims & accounts management.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Not worth your trouble, beware: Act-isure

I liked that you could change everything related to our policies such as premium amount for each month etc.. You have so many options but when there are two plans which seem similar at first glance (different monthly premiums) they don't tell us about all their differences until after we bought it - very confusing! After talking with Customer service agent who was not able answer my questions satisfactorily; she told me her supervisor would call back next morning in US office time!! So i asked…

Pros
  • Its user friendly, its great customer support team..they know whats going down inside insurance industry well..it doesn’ t cost anything extra compared other competitor systems...there seems plenty choices available without having yearly contract fee

Revainrating 5 out of 5

Act Benefits- excellent Health benefits Admin system

1) Easy to use2) Good customer support3) Provides multiple ways of paying monthly premiums4) Ease in making payments5) User friendly interface6) Great way for agents/customer service to interact with customers7) Able user experience8) Affordable rates9 - Not having auto pay feature available at this time10) No option provided by act leisure for agent or client if payment has not been processed within 24 hours11). Payment gateway integration issues are still unresolved 12.) There should be more…

Pros
  • Everything was accessible quickly & easily.
  • They had great call center reps who knew what they needed doing without asking questions about specific details (ie "Do we need an ambulance? Or just our primary care physician?")
  • Allowed access anywhere via smart phone
Cons
  • Zero

Revainrating 4 out of 5

Awesome tool used every day & loved

The ease of use was what I liked best about this software application! We were able to add employees quickly without having any issues with it not being user friendly or difficult for our staff members who are newer in their jobs (and therefore need more support). Honestly there isn't anything that we don’t like yet other than maybe they could make adding documents easier which would allow us quicker access when needed but overall everything works great as far as getting things done goes!! You…

Pros
  • Easy access to documents and other information we need for our work
Cons
  • Nothing as of yet really but will update if something comes up